Contacts & Resources

Discount Window and Payment System Risk Contact Information for San Francisco

Resources and Information

Discount Window Information
Information on the 12th District's Discount Window.

Seasonal Credit Program Information
Information on the 12th District's Seasonal Credit Program.

Borrower-In-Custody Program Information
Information on the 12th District's Borrower-In-Custody Program (BIC).

Depository Trust Company Collateral Information
Information on pledging collateral held by DTC.

Shortcut to complete listing of all 12th District specific forms.

Bank Term Funding Program (BTFP)
Contact Information

BTFP Email:


Updated as of 5/17/2023 - Request for advances and payments should be directed to FRBSF's Toll Free number at the toll free number below.  Requests for advances and/or payments should no longer be directed to the email above. 


BTFP Standard Email agreements however, should still be directed to the BTFP email address above.  Additionally, general inquiries can also be directed there as well.


Note that the email address above is intended only for institutions in the Federal Reserve's 12th district.

General Inquiries

Discount Window Office Hours
Monday - Friday
8:00 a.m. - 4:05 p.m. Pacific Time

Contact Email:

(866) 974-7475

Credit Risk Management

(415) 974-2417

Fax Number

(415) 974-2222

Emergency / After Hours

Mailing Address:
Credit Risk Management
Federal Reserve Bank of San Francisco
101 Market Street, MS 830
San Francisco, CA 94105