Discount Window & Payment System Risk Business Continuity InformationContact Information
To contact your local Discount Window department during a business disruption, use your Reserve Bank's toll-free Discount Window number:
Federal Reserve Bank-District
Toll-Free Discount Window Number
What to expect during a business disruption:
The Federal Reserve System has taken steps to ensure that the Discount Window will remain available during a business disruption. Each Reserve Bank has a toll-free number for calls to the Discount Window. If a Reserve Bank's Discount Window operation is disrupted, its toll-free number will be rerouted to staff at a contingency site or another Reserve Bank who will be prepared to respond to Discount Window inquiries, handle collateral pledges and withdrawals, answer questions about your account and meet your needs for temporary liquidity.
What you should do during a business disruption:
Review your account balances. Account holders may track account activity through the Federal Reserve's Account Management Information System (AMI) or through the Account Balance Monitoring System (ABMS). If ABMS and AMI are unavailable, you may contact your local Discount Window department staff using the toll free number or you may contact them directly.
If you need a Discount Window loan, contact your local Discount Window department, using the toll-free number. If your local Reserve Bank's Discount Window operation is disrupted, its toll-free number will be rerouted to staff at a contingency site or another Reserve Bank. If your call does not go through immediately, please continue to try to contact your local Discount Window using the toll-free number until your call is answered. If you are still unable to connect with your local Reserve Bank, you may call another Reserve Bank for assistance.
Preparing for a business disruption:
Institutions are strongly encouraged to contact their local Discount Window department and make arrangements in advance so that they may borrow from the Discount Window when the need arises. At a minimum, before institutions are permitted to borrow from the Discount Window, they are expected to:
Complete borrowing agreements
Choose a settlement arrangement
For more information on how to complete these steps, please visit the Getting Started overview on this website or contact your local Reserve Bank Discount Window department directly.