Contacts & Resources

Discount Window & Payment System Risk Contact Information for Cleveland

Resources and Information

Operating Circular 10 (OC-10)
OC-10 contains the terms under which an entity can obtain Advances from, incur Obligations to, or pledge Collateral to a Federal Reserve Bank

OC-10 Agreements
Agreements needed to establish a Discount Window relationship

OC-10 Agreements Instructions
Instructions for completing the OC-10 Agreements

Borrower-In-Custody(BIC) Information (Discount Window and Collateral Tab)
Information on the 4th District's Borrower-In-Custody program, including the following:

  • BIC Guidelines
  • BIC Pledge Transmittal / Withdrawal Forms
  • BIC Certifications / Applications
  • Seasonal Credit Application
  • Category Code Alignment Reference Table
  • ALD Loan Template

Collateral Information and Margins Table
Discount Window collateral margins and Guidelines

Federal Reserve Secure Message Center
FRSecure login / registration page

Paycheck Protection Program Liquidity Facility (PPPLF)
Contact Information

The following contact information is to be used when submitting PPPLF related documents.

PPPLF Phone:

(855) 833-2465

General Inquiries

Discount Window Office Hours
Monday - Friday
8:00 a.m. - 7:00 p.m. (or until close of Fedwire)

Discount Window / Payment System Risk Email:

Current Discount Rates:

(888) 719-4636

Toll-Free Phone

(216) 579-2205

Fax Number

Mailing Address:
Credit Risk Management
Federal Reserve Bank of Cleveland
P.O. Box 6387
Cleveland, OH 44101-1387

Physical Address:
Federal Reserve Bank of Cleveland
1455 E. 6th Street 
Cleveland, OH 44114